Responsible
Gaming at pd77

At pd77, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that a safe, sustainable gaming environment is better for players, better for the platform, and essential to maintaining trust with the Bangladeshi community we serve.

Our responsible gaming programme is built around three principles: prevention, control, and support. Prevention means we take active steps to stop underage access and to identify accounts that may be showing signs of problematic behaviour. Control means we give every registered player on pd77 a comprehensive set of tools to manage their own gaming activity. Support means we make it easy to get help at any time, without barriers or judgment.

pd77 trains its customer support staff to recognise and respond appropriately to players who may be experiencing difficulties. When a support agent identifies a player who appears to be in distress, they are empowered to proactively suggest responsible gaming tools and, where appropriate, refer the player to external support resources.

We also conduct regular internal reviews of account activity patterns. Where unusual patterns — such as sudden increases in deposit frequency, extended unbroken play sessions, or repeated attempts to reverse a self-exclusion — are detected, pd77 may contact the player directly to check on their well-being and offer assistance.

Responsible gaming at pd77 is a shared responsibility. We commit to providing the tools and environment needed for safe play; in return, we ask every player to use those tools honestly and to reach out to our team at any time if they feel they need help.

pd77 operates a strict 18+ only policy. No person under the age of 18 may register an account, deposit funds, or participate in any form of gaming on the pd77 platform. This policy is non-negotiable and is enforced through multiple layers of verification.

Age verification process: All players are required to complete identity verification (KYC) before making withdrawals and in some cases before certain deposit thresholds are reached. Verification requires submission of a government-issued ID such as a National Identity Card (NID), passport, or driver's licence. Date of birth is cross-checked against all submitted documents. Accounts where age cannot be confirmed are suspended until verification is complete.

During registration: When creating a pd77 account, players are required to confirm that they are 18 years of age or older by accepting the Terms & Conditions. While pd77 relies on this declaration in good faith, it supplements it with document-based KYC verification to provide a robust age gate.

• Providing false information about your age during registration is a breach of our Terms & Conditions and may constitute fraud.
• Parents and guardians are strongly encouraged to use parental control software to prevent minors from accessing gambling websites, including pd77.
• If you suspect that a minor has accessed or registered on pd77, please contact our support team immediately via live chat or at [email protected].

pd77 fully supports the principle that gambling must never be accessible to those under 18, and we continually review and improve our age verification procedures to meet that standard. 18+

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If you identify with several of these, we strongly encourage you to use pd77's self-help tools or reach out for support.

pd77 provides every registered player with a suite of protection tools that can be accessed through your account settings or by contacting our support team directly. All tools are free to use and take effect immediately or within the timeframe specified below.

To activate any of these tools, log in to your pd77 account and navigate to the Responsible Gaming section of your account settings. Alternatively, our live chat support team is available 24/7 to apply any tool on your behalf — no waiting, no forms.

For players who need a more structured break from gambling, pd77 offers both short-term time-out periods and longer-term self-exclusion. These tools are designed for situations where standard limits are not sufficient to maintain control.

Time-Out (Short Break): A time-out temporarily suspends your pd77 account for a defined period. During the time-out you cannot log in, deposit, or place bets. Available time-out durations are:

• 24 hours — A brief pause, useful after an intense session or an impulsive decision you regret.
• 7 days — A one-week break to reset and reassess your gaming habits.
• 30 days — A meaningful break that gives you time to reflect and seek support if needed.

Time-outs take effect immediately upon request and cannot be reversed before the period expires. All promotional communications are paused during a time-out.

Self-Exclusion (Extended Break): Self-exclusion is a voluntary agreement between you and pd77 to close your account for an extended period. It is intended for players who feel they need a significant break or who are concerned about their gambling behaviour. Self-exclusion options at pd77 include:

• 6 months — The minimum self-exclusion period.
• 1 year
• 2 years
• 5 years
• Permanent exclusion — Your account is permanently closed with no option to reopen it.

pd77 treats self-exclusion requests with the highest priority. If you attempt to open a new account during a period of self-exclusion, pd77 will close it as soon as it is identified. We take reasonable steps to detect and block accounts that appear to belong to self-excluded players.

At the end of a time-limited self-exclusion period, your account will not be automatically reactivated. You must contact our support team to request reactivation, which involves a brief responsible gaming check before access is restored. This cooling-off step is intentional — it gives you one more moment to confirm that you are ready to return to gaming safely.

Setting a deposit limit before you start playing is one of the most practical steps you can take to ensure your gambling stays within a budget you are comfortable with. pd77 recommends that every player configures at least a monthly deposit limit when they first create their account.

Deposit limits on pd77 work as follows:

• Scope: Limits apply to the total amount deposited across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard combined. You cannot bypass a limit by switching payment methods.
• Currency: All limits are set and tracked in Bangladeshi Taka (৳). For example, you might set a monthly deposit limit of ৳5,000 or ৳10,000, depending on your personal budget.
• Immediate decrease: Reducing a limit takes effect immediately. If you lower your daily limit from ৳2,000 to ৳1,000 mid-session, the new lower limit applies from that moment.
• Delayed increase: Increasing a limit requires a 7-day waiting period before the higher limit becomes active. This delay is a deliberate friction mechanism to prevent impulsive decisions made during a losing streak.
• Notifications: When you reach 75% and 100% of a deposit limit, pd77 will notify you via your account and, if enabled, via SMS or WhatsApp.

We strongly encourage players to treat their deposit limit as their gaming budget for the period — money set aside for entertainment, not funds they cannot afford to lose. A good rule of thumb used by responsible players is to set a monthly deposit limit equivalent to no more than the amount you would comfortably spend on any other form of leisure activity, such as dining out or attending sports events.

To set or modify your deposit limit, log in to your pd77 account and visit the Responsible Gaming section. You can also ask our live chat team to apply or adjust a limit on your behalf at any time of day or night.

If you feel that gambling is becoming a problem for you or someone close to you, pd77 urges you to seek help. Reaching out is a sign of strength, not weakness, and the earlier you act, the easier it is to regain control.

Contact pd77 directly: Our support team is available 24 hours a day, 7 days a week via live chat on the platform. If you prefer to write to us, email our team at [email protected] — we respond to all messages within 4 hours. You can ask us to apply any responsible gaming tool, initiate self-exclusion, or simply talk through your concerns with a trained agent.

External support organisations: pd77 encourages players who may be experiencing serious difficulties with gambling to seek help from qualified counselling services. While Bangladesh currently has limited dedicated problem gambling helplines, the following avenues are available:

• Trusted medical professionals: A general practitioner or mental health professional in Dhaka, Chittagong, Sylhet, or other major cities can provide referrals to counsellors experienced in behavioural addiction.
• Kaan Pete Roi (Befrienders Bangladesh): An emotional support helpline available in Bangladesh that provides confidential listening support to people experiencing distress. They can be reached by individuals who feel overwhelmed by gambling-related financial or emotional pressure.
• National Mental Health Helpline: Bangladesh's Kaan Pete Roi service and other NGO mental health initiatives can be accessed via local health directories for players in need of professional guidance.
• Family and trusted community networks: Speaking openly with a trusted family member, friend, or religious adviser is often the first and most accessible step towards addressing a gambling problem in the Bangladeshi context.

Preventing underage access to gambling is a responsibility shared between pd77 and the adults in a minor's life. In households where children or teenagers have access to devices that are also used for gambling, we strongly encourage the following precautions:

• Never share your pd77 login credentials with anyone, including family members who are 18 or older, and especially not with children or teenagers.
• Log out of your pd77 account every time you finish a session, particularly on shared devices such as a family smartphone, tablet, or home computer.
• Use device-level parental controls to block access to gambling websites. Most Android and iOS devices, as well as major browsers, include built-in parental control features that can be configured to block specific categories of websites including gambling.
• Keep your bKash, Nagad, or Rocket PIN private. Since deposits on pd77 are made via mobile financial services, ensuring that children do not have access to your mobile banking credentials is a critical layer of protection.
• Have open conversations with young people in your household about the risks of gambling and why it is restricted to adults aged 18 and over.

If you discover that a minor has accessed pd77 using your credentials or a separate registration, please contact our support team immediately. We will investigate promptly, close any affected accounts, and take appropriate steps. Your own account will be reviewed to ensure it remains secure.

pd77's age verification procedures are designed to catch underage registration attempts, but no digital system is entirely foolproof. Adult supervision and responsible device management at home remain the most effective safeguard against underage gambling. pd77 thanks you for your cooperation in keeping this platform safe for everyone. 18+