pd77 Privacy
Policy

pd77 collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically through your use of the website and app, and in limited circumstances from third-party verification and payment service providers.

Information you provide directly:

• Registration data: Full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number.
• Identity verification documents: National ID (NID) scan or photograph, passport, or driver's licence, and in some cases a selfie for biometric matching. These are collected when pd77 requires KYC (Know Your Customer) verification.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), card details (Visa, Mastercard — card numbers are handled by our payment processor and are not stored on pd77 servers), and bank account details where applicable for withdrawal processing.
• Communications: Content of messages sent to pd77 support via live chat, email at [email protected], or WhatsApp, including any attachments you submit as part of a support query or complaint.
• Responsible gaming declarations: If you set deposit limits, time-out periods, or request self-exclusion, pd77 records these preferences and the dates they were applied.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), device identifiers, and screen resolution.
• Usage data: Pages visited, games played, session duration, betting and wagering history, login timestamps, and navigation patterns within the platform.
• Location data: Approximate geographic location derived from your IP address, used for fraud prevention and to enforce geographic access restrictions. pd77 does not collect precise GPS location.
• Cookie and tracking data: Information collected via cookies, pixel tags, and similar technologies as described in the Cookies section below.

Information from third parties: pd77 may receive data from identity verification providers, payment processors, and fraud detection services in connection with the services they provide to us. This data is used solely for the purpose for which it was shared and is handled in accordance with this Privacy Policy.

pd77 uses personal data only for legitimate purposes that are directly connected with operating a safe, fair, and enjoyable gaming platform for players in Bangladesh. The table below summarises the primary purposes for which we process your data and the legal basis for each.

pd77 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except where required for fraud prevention or age verification, in which case a human review is available upon request.

pd77 does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service providers and processors: pd77 works with carefully selected third-party service providers who process personal data on our behalf in order to operate the platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive transaction data necessary to complete deposits and withdrawals. Each payment partner operates under its own privacy terms and applicable financial regulations.
• Identity verification providers: Third-party KYC services that assist pd77 in verifying the identity and age of registered players. These providers receive only the specific documents and data needed for verification and are contractually bound to handle them securely.
• Fraud detection and security services: Technology providers that help pd77 identify unusual account activity, detect duplicate registrations, and prevent financial fraud. Data shared with these services is used solely for fraud prevention purposes.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics platforms to help pd77 understand how the website and app are used. Where possible, data shared with analytics providers is anonymised before transmission.
• Customer support platforms: Infrastructure providers that host our live chat, email ticketing, and communication tools. These providers access only the data contained within support interactions.

Legal disclosures: pd77 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. In such cases, pd77 will disclose only the minimum data required to satisfy the legal obligation and will, where permitted, notify the affected player of the disclosure.

Business transfers: In the event that pd77 undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by pd77 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material change to the way their data is processed as a result.

All third-party service providers who process personal data on pd77's behalf are subject to contractual data processing agreements that require them to maintain appropriate security measures and to use the data only for the specific purposes authorised by pd77.

pd77 uses cookies and similar tracking technologies (including pixel tags and local storage) to deliver a functional, personalised, and secure experience on the platform. Cookies are small text files stored on your device by your browser when you visit pd77.im.

Types of cookies we use:

• Essential Essential cookies — Required for the platform to function correctly. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your language and regional settings. Essential cookies cannot be disabled without breaking core platform functionality.
• Functional Functional cookies — Store your preferences such as game view settings, notification preferences, and responsible gaming tool configurations so that they are applied consistently across sessions.
• Analytics Analytics cookies — Help pd77 understand how players navigate the platform by collecting aggregated data on page views, session durations, game interactions, and error events. This data is used to improve platform performance and user experience.
• Marketing Marketing cookies — Used to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. These cookies are only placed with your consent.

Managing cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all or certain types of cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling essential cookies will impair your ability to use the pd77 platform, including logging in and completing transactions.

Local storage: In addition to cookies, pd77 may use browser local storage to save non-sensitive preferences and session state. Local storage data is not transmitted to our servers automatically and is cleared when you clear your browser data.

pd77 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption on all data transmitted between your device and pd77 servers.
• Encrypted storage of sensitive personal data, including identity documents and payment information, at rest on our servers.
• Access controls that limit access to personal data to only those employees and contractors who need it to perform their job functions, governed by a least-privilege policy.
• Regular security audits and vulnerability assessments of the pd77 platform infrastructure.
• Two-factor authentication (2FA) available to all registered players for their account login, and mandatory for pd77 administrative staff.
• Incident response procedures to identify, contain, and notify affected parties in the event of a data breach, in line with good industry practice.

While pd77 takes its security obligations seriously and invests in robust protective measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to affected players, pd77 will notify impacted individuals promptly and take all reasonable steps to mitigate harm.

Data retention: pd77 retains personal data for as long as your account is active and for such additional period as may be required by our legal and compliance obligations. The table below summarises our standard retention periods by data category:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

pd77 respects your right to understand and control how your personal data is used. As a registered player, you have the following rights in relation to the personal data pd77 holds about you:

• Right of access: You may request a copy of the personal data pd77 holds about you at any time. We will provide this information in a structured, readable format within 30 days of a verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name or email address, you may be able to update some information directly within your account settings. For identity documents and other sensitive records, please contact our support team.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that pd77 may be required to retain certain data for legal and compliance purposes even following a deletion request — in such cases, we will inform you of what data we are required to retain and why.
• Right to restrict processing: You may request that pd77 restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is resolved.
• Right to data portability: Where data has been provided by you and is processed on the basis of your consent or contract performance, you may request that it be provided to you in a machine-readable format.
• Right to withdraw consent: Where pd77 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
• Right to object: You may object to the processing of your personal data where pd77 relies on legitimate interests as its legal basis, unless pd77 can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact our support team via live chat (available 24/7) or by emailing [email protected]. We may need to verify your identity before actioning a data request. We will respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The pd77 platform integrates with certain third-party services in order to provide a complete gaming experience. These include game content provided by software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment infrastructure provided by bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Where your interaction with the pd77 platform involves a third-party service — for example, launching a game powered by a specific provider, or completing a deposit via bKash — some data may be transmitted to that third party to facilitate the service. This data sharing is limited to what is strictly necessary to deliver the functionality in question and is governed by contractual arrangements between pd77 and the relevant provider.

Each third-party service provider operates its own privacy policy and data practices, over which pd77 has no direct control. pd77 is not responsible for the privacy practices of third-party providers. Players who wish to understand how a specific provider handles their data should refer to that provider's own privacy documentation.

pd77 does not currently host advertisements from third-party advertising networks on the platform. Any promotional content displayed on pd77.im is produced and managed by pd77 directly and does not involve third-party ad serving technologies that track your behaviour across other websites.

pd77 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable legal requirements, or the services we offer. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where a change to this Privacy Policy is material — meaning it significantly affects the way pd77 processes your personal data or the rights available to you — pd77 will notify registered players via email to their registered address and/or via an in-platform notification displayed upon login. Minor clarifications or administrative updates that do not affect the substance of your rights will be reflected on this page without individual notification.

Your continued use of the pd77 platform following notification of a material policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you should cease using the platform and contact our support team to discuss account closure options.

We encourage all players to review this page periodically, even if they have not received a notification, to stay informed about how pd77 handles personal data. The current version of this Privacy Policy supersedes all prior versions and is the definitive statement of pd77's data practices as of the effective date shown above.

For any questions, concerns, or requests relating to this Privacy Policy or pd77's data practices, please contact us at any time via live chat or by emailing our data support team at [email protected]. Email responses are provided within 4 hours during standard operating hours (Bangladesh Standard Time, UTC+6).